Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a full refund or exchange.

To be eligible for a return, subject to our 30 Day Money Back Guarantee below, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept Lagom Smoothies which have been opened, so please do not post any opened product back to us.

To complete your return, we require a receipt or proof of purchase.

30 Day Money Back Guarantee

If our product is not for you (which we hope isn’t the case!), you can claim a refund from your first online order from our website within 30 days from the date of purchase. 

Simply send us an email with proof of purchase to hello@lagomsmoothies.com.au and we will be in touch with what to do next. Please keep the product in its original packaging. 

Our standard return shipping terms detailed below will apply. 

We reserve the right to withdraw our 30 Day Money Back Guarantee offer at any time. Your statutory rights, including under the Australian Consumer Law, are not replaced or limited by this 30 Day Money Back Guarantee.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Only items that have been directly purchased from www.lagomsmoothies.com.au can be returned.

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lagomsmoothies.com.au.

Sale items

• Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@lagomsmoothies.com.au and send your item to:

Lagom Smoothies Pty Ltd
9/311 Hillsborough Road
Warners Bay NSW 2282

Shipping Returns

To return your product, mail your product to:

Lagom Smoothies Pty Ltd
9/311 Hillsborough Road
Warners Bay NSW 2282

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Lagom Smoothies is not responsible for any misplaced or undelivered returns
and recommend you use delivery confirmation methods when shipping.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Cancelling or Changing Orders

Once payment has been made and prior to you receiving your product/s, unfortunately we do not accept cancellation or changing of orders.

Need help?

Contact us at hello@lagomsmoothies.com.au for questions related to refunds and returns.